WELCOME TO ONYX AUTO SPORTS
Welcome to ONYX AUTO SPORTS, your premier destination for top-of-the-line motorcycles and exceptional service. We understand that your motorcycle is more than just a means of transportation—it's an extension of your personality and passion for the open road.
From the latest models of iconic brands like Yamaha, Honda, Suzuki, and Kawasaki to cutting-edge offerings from Ducati, BMW, and Harley-Davidson, we have an extensive selection to satisfy every rider's taste and preference. Whether you're in the market for a sleek sportbike, a rugged adventure motorcycle, or a classic cruiser, we've got you covered.
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About Us
ONYX Auto Sports, established in 2008, has firmly entrenched itself as a premier destination for motorcycle enthusiasts, having served over 2000 customers with a stellar selection of top motorbike brands. With a steadfast commitment to excellence, ONYX continuously prioritizes customer satisfaction, offering not just motorcycles, but an unparalleled experience tailored to each rider's needs. Clients return time and again, drawn not only by the superior quality of the brands on offer but also by ONYX unwavering dedication to personalized service, expert advice, and after-sales support. Beyond mere transactions, ONYX fosters a community of passionate riders, providing value-added services such as maintenance workshops, group rides, and exclusive events, creating lasting relationships that extend far beyond the showroom floor. With ONYX, it's not just about the bikes; it's about the journey, and that's why clients keep coming back.
Our Trusted Brands.
We only work with trusted brands and ensure all our new arrivals are tried, tested and quality approved!
OUR CUSTOMER SUPPORT
Empathy & Active Listening
Empathy is the ability to understand and share the feelings of your customers. When interacting with clients, customer service representatives should actively listen to their concerns, show genuine interest, and respond with compassion. By acknowledging their emotions and needs, you build trust and create a positive experience.
24/7 Support
Our customers deserve the highest level of support, and we work tirelessly to maintain those standards. When you choose to work with our team, know that you are consistently choosing quality and excellence. Customer service is at the heart of everything that we do.
Timeliness & Responsiveness
Customers appreciate timely assistance. Aim to respond promptly to inquiries, whether through phone calls, emails, or social media. Set clear expectations for response times and follow up promptly. Being proactive in addressing issues demonstrates commitment to customer satisfaction.
Product Knowledge
Product Knowledge and Problem-Solving Skills: Well-informed customer service agents can provide accurate information about ONYXMOTORSPORT’s products, services, and policies. They should be equipped to handle various scenarios, resolve issues efficiently, and offer solutions. Training and ongoing learning are essential to maintain expertise
3 Steps to order your bike!
1
Research your bike
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Research and Selection:
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Begin by researching different bike options on our website. Consider factors such as bike type (mountain, road, hybrid, etc.), size, brand, features, and budget.
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Read reviews and compare prices from various retailers or online marketplaces to find the best deal.
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Once you've decided on the bike you want to purchase, add it to your online shopping cart.
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2
Checkout Process
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Checkout Process:
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Proceed to the checkout page of the website where you found the bike.
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Enter your shipping address, contact information, and any other required details.
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Select your preferred payment method (credit/debit card, PayPal, etc.) and provide the necessary payment information.
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Review your order summary, including the bike model, quantity, price, and shipping costs, to ensure everything is correct.
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Complete the checkout process by confirming your order.
3
Bike delivery
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Delivery and Setup:
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After placing your order, you will receive a confirmation email with details about the estimated delivery date and tracking information.
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Wait for your bike to be delivered to your specified address.
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Once the bike arrives, carefully inspect the packaging for any signs of damage during transit.
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Assemble the bike following the manufacturer's instructions or seek professional assembly assistance if needed.
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Test ride the bike to ensure everything is in working order and make any necessary adjustments.
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Shipping World Wide
Shipping worldwide allows our businesse to reach customers across the globe, expanding their market reach and hence we increasing sale opportunities for everyone.
Logistics
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Logistics Planning:
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Begin by assessing your shipping needs and determining the best logistics strategy for international delivery. Consider factors such as shipping carriers, transportation modes (air, sea, land), packaging requirements, and customs regulations.
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We partner with reliable shipping carriers or freight forwarders with experience in global logistics to ensure smooth transit and delivery of your shipments.
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Develop a comprehensive shipping plan that outlines shipping routes, delivery timelines, and contingency measures to address any potential delays or disruptions.
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Customs
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Customs Compliance:
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Familiarize yourself with international customs regulations and requirements for shipping to different countries. Ensure that your shipments comply with import/export laws, tariffs, duties, and documentation requirements specific to each destination.
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Accurately complete all necessary customs documentation, including commercial invoices, certificates of origin, and customs declarations, to facilitate smooth clearance of your shipments through customs checkpoints.
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Stay updated on any changes to customs regulations or trade agreements that may impact your shipping operations, and adjust your processes accordingly to maintain compliance and avoid delays.
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Tracking
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Tracking and Customer Support:
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Implement a robust tracking system that allows both you and your customers to monitor the status and location of shipments in real-time throughout the delivery process.
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Provide proactive communication and support to customers regarding their shipments, including shipping notifications, tracking updates, and assistance with any shipping-related inquiries or issues.
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Establish clear policies and procedures for handling shipping inquiries, tracking requests, and resolution of shipping-related issues, ensuring a positive customer experience and building trust and loyalty among your global customer base.
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See A Bike You like?
Contact Us today
Don't see the bike you looking for?
Get in touch and we will help you get the bike you have always been looking for
WhatsApp Us Today!
+1 (209) 685-4962
Contact Us
Address
500 Terry Francine St.
San Francisco, CA 94158
Contact
+1 209 685-4962
Opening Hours
Mon - Fri
8:00 am – 8:00 pm
Saturday
9:00 am – 7:00 pm
Sunday
9:00 am – 9:00 pm